FAQs

Who is RANVOO?

A Chinese seller who focus on mobile phone accessories, leader of phone accessories. Aim to use high quality, cost-effective products to subvert the concept of “made in China”

Why choose RANVOO?

  1. Design

We designed our products from customer’s perspective, we know what customers need and want. Precise and beautiful design brings a better experience for users

  1. Material

Our products are made of high-quality materials, such as bayer from Germany, we strict control the material of our product, and we really concentrate on sustainability, durability, and customer using experience.

  1. Service

The aim of our company is to provide good products and satisfactory service, we have a perfect service system, package pre-sales consulting and after – sales warranty. We provide customers with efficient service and timely delivery of logistics speed

Customer Service Support

How do I contact a U.S. Customer Service Support Team member?

  1. By email ranvoo@ranvoo.com,
  2. Way to find our friendly customer service.

What if my order was fulfilled by Amazon or other marketplace channels?

Please contact Amazon customer service by going to Amazon.com, and scroll down to “Let Us Help You” click on “help”, “Need More Help”, “Contact Us”. You can email, phone or live chat. please contact the respective Customer Service Representative with your order number so they can assist you.

Can I modify my order after I have already submitted it online?

If you’ve placed an order online please make sure to review your order carefully. If you find any errors, please contact us immediately. Due to our automated system, orders are automatically submitted to our fulfillment department as soon as they are submitted online. Please understand that we will not be able to modify your order and will need to cancel the existing order and re-place a new order.

How can I get my package faster?

Our product is delivered by Amazon, If you have a Prime member, Amazon will provide you faster shipping speeds and estimated arrival dates.

If you can not see answers to your questions on this support page.

Please feel free to contact us via email and the link above mentioned. Our friendly customer service member would reply you as soon as possible, we will be more than happy to assist you.

Case Questions

Can I purchase frames or gold rims seperately?

Recently,we do not have separate parts of case available for purchase at this time.

But, if your case was broken or missing some parts, we will be happy to provide solutions to you in our warranty program.

Are the case support wireless charging?

Yes!

If your phone supports wireless charging, our case will be capability.

When will you release a new case for my device?

Due to our design and manufacturing processes as well as agreements with our partners, RANVOO is not able to release product launch dates or timelines to customers at this time.

How do you clean the case?

Our cases can generally be cleaned with mild soap and water, then air dried or dried lightly with a paper towel.

How do I take the Defender Series case apart?

The easiest way to remove the Defender Series case is to peel back the outer silicone layer first. Work your way around the device until the entire outer layer is disconnected. Separate the two polycarbonate pieces by releasing the tabs on each corner of the device. You can find our installation and case removal videos here.

Returns and Warranty

Returns Policy

All products purchased directly from Amazon online store are covered under our 30-Day Money Back Guarantee!

About the detailed returns policy, please refer the Amazon return policy

*Please Note: All sale and promotional items are not eligible for returns, exchanges, or warranties.

How to return package and ask for refund?

Actually, our products were shipped by Amazon(FBA), so we have no right to handle refund. If you receive the wrong products or you are not satisfied with our products, you can contact our customer service at first, our customer service will provide service to you. If you really need a refund, please contact the customer service of Amazon and they will handle the refund for you.

How to submit a warranty?

You must Ship or Mail back your original products with the Warranty Claims Form. To obtain the Warranty Claims Form, contact our customer support at ranvoo@ranvoo.com.

Wrong Items Received?

We sincerely apologize for sending the wrong item!

We do our best to get all the orders right the first time, and our goal is to ensure the highest satisfaction to all our customers! There are infrequent cases when we get orders mixed up because of the high volumes of orders we receive each day, but you do not have to worry! We are here to help, and our customer representatives will be more than happy to help.

What you need to do:

Send us a photo of the wrong item that you received to our customer service or email to: RANVOO@RANVOO.com

In your Subject Line, include: “Wrong Item Received”

We will send the correct item out as soon as we can!

If you would like a refund instead, simply return all the wrong items or the entire order back to us for a full refund! All items have to be returned for the full refund desired. For orders with multiple items, if you decide to keep some items and return the rest, partial refunds will be credited back to your account.

Shipping

Processing and Ship Out Time

Once you place an order with us, we will send your package as soon as possible…Our average processing handling time is 1-2 business days (our warehouse does not operate over weekends and US holidays).

Will I be able to track my order? If so, how do I track it?

Yes. Once the order has been shipped, you will receive an email with your tracking information. You can enter the amazon’s order list. Please note, it may take 1-2 days after shipment for the tracking information to update. If you cannot find it, feel free to contact our friendly customer service.

What should I do if I don't receive my package.

If you haven’t received your package, you can check your logistics status first, check if it delivered. If it shows delivered, and you haven’t received it, you can contact our customer service or you can contact USPS, they will solve your problem.

Promotions and other

How can I get a discount or coupon?

On the right side of this page, there is a floating window“GET 20% OFF”, use your Email to register and you can get 20% off.

How can I become a Reviewer (Youtube, Blogs, etc) ?

Thank you for your interest in teaming up with RANVOO.com!

If you are interested in becoming a product reviewer, please make sure to send us the following to our email RANVOO@RANVOO.com:

1) Link to your Blog/ Youtube channel/ etc…

2) Full Name, Phone Number, Email Address

3) # of Followers

4) What OS you focus on (Apple, Android, etc)

5) Shipping Address

6) If Applicable: Equipment used for videos/ etc

We will then forward your email to our Media Team. If they are interested, someone will be getting in touch with you shortly.

Once again, thank you so much for your interest in our company and for this opportunity.