- For Amazon placed orders,please refer the Amazon return policy. If you have more questions, contact us at: RANVOO@RANVOO.com
- We provide 30-days order return.Items purchased within 30 days can be returned for a refund
- All return items must be in their original condition and packaging. The original and return shipping costs are non-refundable.
- Please include a slip with your Order ID number, full name and reason for return inside the return package.
- Consider insuring the return package in case it is lost or damaged in transit. RANVOO is not responsible for items that are not delivered or damaged upon arrival.
- All Sale and Promotional Items are not eligible for Returns, Exchanges, or Warranties.
RANVOO is responsible for all products. We would like to provide best shopping experience for you. All RANVOO warranties are available for products purchased from RANVOO official website or Amazon RANVOO official shop. Not including unauthorized resellers of RANVOO products（Such as second-hand market）.
RANVOO offer 1-year limited warranty,products purchased from unauthorized distributors or resellers are not covered by the 1 year warranty.This warranty is only valid for items that are considered defective. Defects are defined as imperfections or flaws that are produced by a manufacturing error. Accidental drops, installation failures, normal wear and tear, etc. caused by the owner are not covered under this warranty.
*All terms and conditions for any and all warranties are subject to change under the sole discretion of RANVOO Inc.
How to submit a warranty:
You must Ship or Mail back your original products with the Warranty Claims Form. To obtain the Warranty Claims Form, contact our customer support at RANVOO@RANVOO.com
DISCLAIMER: All products returned to RANVOO Inc. will be subject to review for authentication. If any of the products are found to be counterfeit, it will be confiscated and turned over to RANVOO’S legal department for further actions. These counterfeit items will not be returned once in the possession of RANVOO Inc.
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All shipping by Amazon FBA.Orders will ship out once ALL items can be fulfilled within the purchase. Packages will ship out according to the LATEST pre-order date unless stated otherwise.orders will ship out within 1 to 2 business days from the IN-STOCK DATE at the time of purchase. Please note circumstances out of our control such as natural disasters, holiday delays, etc. may cause shipping delays and postponements.
When you shop with www.RANVOO.com, we obtain information we need to complete your transaction. This may include your name, shipping address, billing address.
What information we will collected
- Shipping information: We need this information to ship buyer s order
- Billing information: We use this information to confirm your credit/debit card information and to contact you if we have questions regarding your order. Your billing information may also be used for future RANVOO, Inc.